Reduce support requests and create happier customers with the All-in-One Support Suite: Live Chat Support, Ticketing System, Customizable Knowledge Base, Embeddable Help Widget & News Feed
Good help is hard to find these days. You have some FAQ docs on one page, a support page, video tutorials on YouTube, and an updates page hidden somewhere on your website.
Not the best experience. These scattered help resources cause confused customers and more support tickets and work for you.
With LabiKnow you can create a fully streamlined support experience in a single platform.
Offer live chat support, email ticketing support, build a customizable knowledge base, embeddable help widget, and a changelog in one platform.
The tool will help you effortlessly onboard customers, keep them engaged and updated, without having to spend hours on support.
Design a beautiful knowledge base, create onboarding guides and articles that answer your customer’s most asked questions.
You can create a dedicated Help Center page with no coding. Customize the help center page to match your brand identity with simple editing tools.
Create help center articles with our easy to use online editor. Use the rich-text editor to create help center articles in seconds.
Add images, videos, texts, and much more.
The help widget combines your knowledge base, contact support form and announcements feed which makes it the ultimate customer support app.
Simply customize the help widget and add it to your website.
You can significantly reduce the number of incoming repetitive requests with the help widget. Customers can search for answers in the help center first before contacting you.
Convert more leads, drive sales and provide faster customer support with customizable live chat.
Users could not find their answer in the knowledge base?
Offer them live chat support to convert more leads and get happier users.
Want to offer ticketing support instead? The end-user can send you a ticket with their question by clicking on the “Contact Support” or “Ask” button.
Want to deliver updates, news, announcements, or your product changelog? You can easily do this directly in the notification center.
Keep your users in the loop with all the updates, changes, upcoming events, bugs, fixes, and much more!
You can create interactive, visual announcements with LabiKnow editor tools, like video, photo, buttons, and more.
Use the announcements feed for unlimited purposes:
- for publishing release notes
- for user announcements
- for changelog
- for NPS surveys
- for improvement updates
- for downtime and maintenance updates
- for updates on bug fixes
- for new feature updates
You can get instant feedback from website visitors to your announcements and updates. That way you will get insights on how they are handling the news, so you can take proper actions right away.
Advanced analytics to improve your articles and widget to reduce the number of questions by up to 80%
Track all the searches performed by the end-users. You will be able to track:
- Article Total Views
- Article Unique Views
- Views per visit
- Top Articles
- Top Searches
- Failed Searches
If there is a failed search, it will be displayed in the dashboard. So if you see many failed searches on similar topics (keywords), you can go ahead and create a designated article to cover the topic.